ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?

We’re looking for a Senior Customer Analytics Manager (Cross-Functional Strategic Analytics) to be part of our Analytics team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

A BIT MORE ABOUT US:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win

Reporting to the Manager, Customer Analytics, the Senior Customer Analytics Manager (Cross-Functional Strategic Analytics) will lead high-impact analytical initiatives that support Jobber’s most critical strategic priorities. Sitting within the Cross-Functional Strategic Analytics pod, this role will collaborate across departments, including Strategy, Finance, Marketing, Sales, Partnerships, Customer Success, Revenue Operations, and other cross-functional stakeholders, to drive data-informed decisions that fuel sustainable growth.
The ideal candidate brings a strong blend of business acumen and advanced analytical expertise to uncover actionable insights and influence decision-making at all levels of the organization. They will evaluate strategic opportunities and provide recommendations that optimize customer acquisition, expansion, retention, and revenue growth. This includes leading analytical work that supports pricing strategy, monetization initiatives, and other high-impact business decisions.
As Jobber continues to scale, this role will be instrumental in shaping our growth strategy by identifying key business improvement opportunities and delivering critical insights that empower cross-functional teams.