SENIOR CUSTOMER ATTENDANT - GOULBURN STATION

Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location:Goulburn, NSW, AU, 2580
Job reference number: 101467
Employment type: Permanent Part-Time
Salary range: $1355.05-$1355.05
You’re proud to be the face of our organisation and deliver a great experience to our passengers.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Deliver exceptional services and provide streamline experiences when assisting passengers with inquiries, preparing travel bookings, and helping with luggage to connecting regional services.
Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance.
Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.
We currently have two available positions for Senior Customer Attendant roles at Goulburn: one permanent part-time and one full-time.
SCA (part-time): will see you working a 42 hours per fortnight from 6:00 pm to 12:00 am on a 7-day rotating shift roster. shifts. This roster is working 7 days on and then 7 days off.
Extended hours may be requested at short notice and may be required to work at other locations.
The full-time rate of pay for this position is $1,433.25 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits with up to 5 weeks annual leave.
A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Goulburn station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
For more information on this position and business unit, view the role description and the information pack
Also watch A Day a Life of a Customer Attendant video.