At Azenta Life Sciences, a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
Our international Customer Care team is looking for a Senior Customer Care Representative (m/f/d) onsite in Griesheim (Darmstadt), Germany.

ABOUT US

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world’s leading pharmaceutical, biotech, academic and healthcare institutions. Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.
For more information: https://careers.azenta.com/

• Professionally handle incoming requests, via phone and email, to ensure that issues are resolved both promptly and thoroughly to strive to achieve a “close-loop” resolution process for the customer, limiting the need for customer call back.
• Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary
• Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
• Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and drive resolution where possible.
• Shipment scheduling according to product availability.
• Invoicing of shipped orders
• Arranging goods collections
• Actively and conscientiously search for answers from internal resources
• Work in compliance with Standard Operating Procedures, order entry procedures and Sarbanes-Oxley
• Work according to clean order booking and order entry procedures