Senior Customer Custodian - Quality Management Customer at Bosch Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Root Cause Analysis, Customer Relationship Management, IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment, Manufacturing Quality, Quality Systems, Digitalization Tools, Problem Solving, Internal Quality Audit, PHA/Line Walk

Industry

Software Development

Description

Company Description In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies. Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates. In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in. Job Description - To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction - Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team - Monitor the customer perception and define appropriate actions for customer satisfaction - Conduct PHA/Line walk for new customer projects - Evaluate and manage customer requirements post approval and implement the same through plant quality - Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location - Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories) - Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution Qualifications Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 8-10 years experience Additional Information Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods Knowledge on digitalization tools (risk estimation tools,etc) Willingness to learn & problem-solving skills is desirable Legal Entity: Bosch Ltd.

Responsibilities

Manage customer quality topics for PS-IN products to ensure satisfaction through root cause investigation and system-level analysis. Collaborate with internal departments and external suppliers to implement innovation topics and resolve non-compliance cases.