Full job description

Are you a commercially minded customer growth professional who gets just as much satisfaction from helping a teammate win as from closing a deal yourself?

We’re looking for a Senior Customer Development Manager to join our ANZ Sales team in Brisbane. You’ll own a portfolio of existing law firm customers, with a clear mandate to grow Annual Recurring Revenue through cross-sell, product adoption, and strategic expansion. But this is more than an individual contributor role — as a player-coach, you’ll set the standard for how the broader Customer Development team engages with customers.

You’ll work closely with the Regional Vice President and teams across Customer Success, Product, and Marketing — acting as the internal voice of the customer, translating real-world feedback into insights that shape the Actionstep platform and strengthen long-term retention across Australia and New Zealand.

If you care deeply about customer relationships, love seeing the people around you grow, and want genuine influence on how Actionstep expands in ANZ — we’d love to hear from you.