Senior Customer Engagement Manager at Sanofi Aventis US LLC

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer engagement, Omnichannel strategy, Strategic planning, Market access, Data analytics, AI-driven insights, Cross-functional collaboration, Customer segmentation, Account business management, Regulatory compliance, Market development, Problem solving, Continuous improvement, Prescribing trend analysis, Evidence-based response

Industry

Pharmaceutical Manufacturing

Description

Job Title: Senior Customer Engagement Manager Location: Barangaroo, Aus Job Type: Fixed term – (13 Months) About Job: Position Summary The Senior Customer Engagement Manager will lead omnichannel engagement strategies for Dupixent across ANZ, driving personalized HCP interactions and market adoption. The role combines strategic planning and execution, supporting launch readiness and future pipeline growth. It requires strong cross-functional collaboration with Medical, Market Access, and Commercial teams. Leveraging data analytics and AI-driven insights, the role focuses on optimizing customer experience and engagement outcomes. A solid understanding of the ANZ healthcare landscape and regulatory environment is essential. Key Responsibilities: Strategic Customer Engagement Develop and implement customer engagement strategies for Dupixent across ANZ Build and maintain relationships with key healthcare providers (HCPs) Execute omnichannel engagement approaches tailored to customer preferences Support Account Business Managers (ABMs) with strategic account planning Market Development Drive market access and adoption strategies for Dupixent Collaborate with cross-functional teams (Medical, Market Access, Regulatory) Analyze market trends and customer insights to inform strategy Support launch activities for new Dupixent indications Customer Experience Optimization Design personalized HCP experiences to exceed share-of-voice targets Implement customer segmentation strategies Leverage data analytics to optimize customer interactions Ensure compliance with regulatory and ethical guidelines Core Competencies: Customer Engagement (Advanced level) Customer Segmentation (Experienced level) Customer Experience Strategy (Experienced level) Commercial Agreements (Experienced level) Strategic Collaborations (Experienced level) Technical Skills Data Analysis (Intermediate to Advanced) Cross-functional Teamwork (Advanced) Problem Solving (Advanced) Driving Continuous Improvement (Experienced) AI-Enhanced Customer Engagement: Sanofi is currently piloting an AI Field Agent experiment with Dupixent ABMs, which includes: Real-time customer insights and analytics Data-driven pre-call planning Prescribing trend analysis Evidence-based response recommendations Streamlined documentation processes Strategic Focus Areas Dupixent Respiratory: Asthma and COPD indications Future Pipeline: Preparation for future launches ANZ Market Considerations Understanding of Australian healthcare system and PBS requirements Compliance with local regulatory requirements (TGA, Medsafe) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube

Responsibilities

The Senior Customer Engagement Manager will lead omnichannel engagement strategies for Dupixent across ANZ to drive personalized HCP interactions and market adoption. The role involves collaborating with cross-functional teams to design customer experiences and support launch activities for new indications.