JOIN THE GENOW TEAM

At Genow, we believe that the future of business is built on intelligent knowledge. Our journey began at the Technical University of Darmstadt, where our founders — a team of visionary researchers and engineers — recognized a fundamental challenge facing modern enterprises: fragmented information and a lack of effective knowledge retention.
Our Wingman platform is more than just enterprise search; it’s a powerful tool that transforms fragmented data into actionable insights, helping organizations become true learning entities. Built with academic rigor and designed for enterprise scale, Wingman is redefining how businesses access, build, and manage their knowledge.
We are a growing team of passionate researchers, engineers, and innovators dedicated to this mission. Our expertise spans generative AI, cloud computing, and DevOps, all centered around building scalable, precise, and Google Cloud Platform-native solutions.
If you are a GenAI, cloud, or DevOps expert with a passion for building enterprise solutions that have a real impact, we want to hear from you. We’re looking for driven individuals who are excited about shaping the future of knowledge AI. Join us and help us turn chaos into clarity for businesses worldwide.

RESPONSIBILITIES

• Technical Consulting & Solution Architecture: Design and implement cloud architectures for our customers using Infrastructure as Code (IaC), particularly Terraform, to optimally integrate our Wingman platform.
• Customer Onboarding & Implementation: Technically guide and support customers in the seamless deployment of our solution in their cloud environments (preferably GCP).
• Reliability and Support: Act as the technical expert to ensure the reliability, availability, and performance of our platform in customer environments through proactive guidance and troubleshooting.
• Customer-Facing Automation: Develop and provide automated deployment solutions (IaC, scripts) to maximize efficiency and consistency for our customers.
• Monitoring & Logging Integration: Help customers integrate our platform into their existing monitoring, logging, and tracing solutions to gain deep insights into system health and performance.
• Feedback Loop: Collaborate closely with internal engineering teams to relay valuable customer feedback for product optimization and the improvement of our cloud-native architecture.
• On-Call Support: Participate in an on-call rotation to support and resolve critical customer incidents.

ABOUT THE ROLE

As a (Senior) Customer Engineer / Cloud Engineerat Genow, you will operate at the intersection of deep cloud expertise and customer-facing technical consulting.
You will be the primary technical point of contact for our customers throughout the entire lifecycle - from onboarding and implementation to scaling our Wingman platform.
In this hands-on role, you will design and implement robust cloud architectures for our customers, support their integration efforts, and ensure our systems meet the highest standards of availability and performance within their environments.