Start Date
Immediate
Expiry Date
20 Nov, 25
Salary
0.0
Posted On
20 Aug, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
English, Microsoft, Policy Management, Records Management, Access, Python, Toeic, Classification, Data Security, Writing, Information Protection, Security, Java, Computer Science, Communication Skills, Loss Prevention, Powershell, Program Management, Teams, It
Industry
Information Technology/IT
SENIOR CUSTOMER EXPERIENCE ENGINEER
Multiple Locations, Ireland
Date posted
CUSTOMER EXPERIENCE ENGINEERING
Employment type
OVERVIEW
Do you want to help customers secure their environments and maximize the value of Microsoft cloud services? Are you eager to interact with clients and protect their data? Join us in one of Microsoft’s fastest-growing businesses where our mission is to make the world a safe place.
We are the Customer Escalation Management team, within the Security Customer Experience Engineering organization at Microsoft. We are here to deliver exceptional customer experience by leveraging our team’s diverse strengths and unwavering commitment to empathy, integrity, and continuous improvement. We advocate and evangelize for our customers within Microsoft, ensuring their product needs are met through proactive escalation management and effective collaboration within engineering and partner teams. By being there when our customers need us the most, and boldly doing the right thing, we retain trust of our customers and empower them to achieve success.
About the role
As a Senior Customer Experience Engineer within the Customer Escalation Management team, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers. You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert in Microsoft Purview, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement and accelerate customer adoption. You will have an opportunity to be at the forefront of emerging technologies, and as you learn and grow you will have opportunities to contribute to the technical growth of your peers.
In this role we are seeking individuals who put the customers first, demonstrate empathy, possess strong communication skills, have a growth mindset, and can maintain deep technical expertise in the Microsoft Purview portfolio of services. Successful candidates will join one of the most customer-connected engineering teams at Microsoft. This is a technical role in a fast-paced team within Security Engineering that involves direct interaction with a varied set of stakeholders within Microsoft.
The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements. Throughout their career, they must have managed situations where stakes were high, exhibited situational leadership, developed excellent negotiation skills, and refined their ability to communicate complex technical information effectively through verbal and written communication. They will have used data-driven decision-making, are comfortable with ambiguity, and demonstrated aptitude for quickly acquiring new skills.
QUALIFICATIONS
Data Loss Prevention / Endpoint Data Loss Prevention
Data lifecycle Management - Governance & Labelling, Classification
Policy Management
Background Check Requirements:
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
How To Apply:
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