Full job description

Senior Customer Experience Executive

Major Retail Accounts

Greater Manchester – Hybrid

£35,000 - £45,000 dependent upon experience

Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Senior Customer Experience Executive to join their team working with major retail customers.

**Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc**

**Would suit an Account Executive looking for next step**

What can our client offer?

• A competitive salary
• A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
• Hybrid working (2 days at home, 3 days in office).
• Excellent career progression opportunities.

Job Purpose:

To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.

Key Accountabilities:

• To provide a value-add experience to your allocated customers.
• To manage queries and expectations of head office stakeholders.
• To support the CX Managers against delivery of customer business plan.
• To identify, manage and convert opportunities into growth.
• To engage with the customer and internal stakeholders to become the voice of the customer within the business.
• To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.

Skills Required:

• Proven track record of relationship management with an ability to influence.
• Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
• Proven track record of managing and delivering growth within an existing customer relationship.
• Strong attention to detail with a drive for a positive customer experience.
• An understanding of business planning.
• Comfortable with the usage, presentation and analysis of data.
• Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles
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