senior Customer Experience Manager at Autogrill Deutschland GmbH
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

27 Dec, 26

Salary

80000.0

Posted On

28 Sep, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

What you will be doing with us:

  • You lead the service team and ensure an excellent guest experience.
  • You are the first point of contact for guests and employees in daily operations.
  • You consistently implement our service and quality standards.
  • You ensure that order, cleanliness and hygiene are guaranteed at all times.
  • You will assist with personnel and shift planning.
  • You coach your employees and support their onboarding and professional development.
  • You monitor the service processes, including point-of-sale systems and procedures.
  • You handle guest complaints professionally and with a service-oriented approach.
  • You optimize processes in the guest area for efficient workflows.

This is what you bring to the table – this is how you convince us:

  • Completed training as a cook or many years of experience in the kitchen or catering sector
  • Management experience in kitchens, chain restaurants or large-scale catering
  • Excellent understanding of inventory management, production planning, and kitchen organization
  • Team spirit, quality awareness and sense of responsibility


How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

What you will be doing with us:

  • You lead the service team and ensure an excellent guest experience.
  • You are the first point of contact for guests and employees in daily operations.
  • You consistently implement our service and quality standards.
  • You ensure that order, cleanliness and hygiene are guaranteed at all times.
  • You will assist with personnel and shift planning.
  • You coach your employees and support their onboarding and professional development.
  • You monitor the service processes, including point-of-sale systems and procedures.
  • You handle guest complaints professionally and with a service-oriented approach.
  • You optimize processes in the guest area for efficient workflows.

This is what you bring to the table – this is how you convince us:

  • Completed training as a cook or many years of experience in the kitchen or catering sector
  • Management experience in kitchens, chain restaurants or large-scale catering
  • Excellent understanding of inventory management, production planning, and kitchen organization
  • Team spirit, quality awareness and sense of responsibility

Loading...