INTRODUCTION:

Cancer Council SA’s vision is for a cancer-free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best-practice prevention, research and support and this is a team effort.
We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity.
Together, we can all play a part in reducing the impact of cancer.

DESCRIPTION:

About the Team
Our Digital team leverages technology to enhance engagement with clients, donors and partners, streamlining processes and providing data-driven insights.
About the Role
As Senior Customer Experience Officer, you will play a key role in ensuring high-quality supporter interactions by managing end-to-end processes for registrations, donations, appeals, surveys, and supporter communications. You will be the escalation point for CRM and integrated system-related issues, supporting the CRM Administrator in ensuring accurate and timely data management.
You will drive process improvements by analysing customer feedback, collaborating with teams to resolve issues, and coordinating merchandise orders and returns. The role also provides opportunities to support events and finance functions, while building capability through staff training and guidance.

SKILLS AND EXPERIENCES:

About You

Proven experience in customer service or supporter relations, ideally in a not-for-profit or fundraising environment.
Strong written and verbal communication skills, with the ability to engage supporters professionally and prepare clear, tailored correspondence and responses.
Advanced problem-solving skills, with the ability to manage and resolve complex technical and data issues.
Experience with CRM systems (Salesforce preferred) and third-party integrations.
High-level organisational skills, with the ability to manage competing priorities and meet defined service levels.
A collaborative mindset, with the ability to work effectively across teams to achieve shared goals.
The role is being offered as a permanent full-time role.
About the Benefits
Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars
Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions
A balanced organisational approach to working from home and office
Learning and development opportunities to enhance your career
How to Apply
For more information, please contact Leanne Kelly, CRM Administrator on (08) 8291 4163 or email lkelly@cancersa.org.au. You can view the position description here.
Applications close 10.00pm, Sunday 31 August 2025.
We may commence shortlisting and interviewing prior to the closing date, and the position may be filled earlier if a suitable candidate is identified.
Cancer Council SA values diversity and we are committed to creating an inclusive and safe workplace to volunteer and work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples and other diverse groups.
Cancer Council SA is also a proud foundation member of the Multicultural South Australia Ambassador Program and is committed to embedding the SA Multicultural Charter across our internal and external programs and services.
As a part of our recruitment process candidates will be required to undertake a National Police Check and may be required to undertake a medical assessment and/or Department of Human Services clearance. While working at Cancer Council SA all our employees and volunteers must be non-smokers and not use e cigarettes at Cancer Council SA sites and are required to promote a healthy lifestyle and adopt a sun smart attitude.
We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity