Senior Customer Experience Program Manager - Windows 365 at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Engineering Management, Data Analysis, Product Development, Project Management, Team Leadership, Windows 365, AI-Enabled Tools, Customer Engagement, Field Readiness, Product Direction, Customer Success, Technical Program Management, Business Outcomes, Ecosystem Growth, Corporate Partnerships

Industry

Software Development

Description

- Own and manage the engineering relationship with the Customer Success Unit and FastTrack to ensure that they have the information and processes from engineering required to drive customer adoption to scale our efforts beyond engineering. - Define and manage how engineering supports field readiness globally alongside our marketing and corporate partners to ensure our ecosystem continues to grow. - Support the rest of Customer Acceleration Team in building the AI-enabled tools and data systems to manage our team's customer engagements. - Partner with the engineering customer insights owner to provide the right capabilities and tools for our advocates to inform and influence product direction. - Participate with the leadership team in setting Customer Acceleration Team strategy and annual plans. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development Experience in project management driving business outcomes with technical teams. These requirements include but are not limited to the following specialized security screenings: Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Experience in people manager or leading team leadership positions in previous roles. Knowledge of Windows 365 (or Azure Virtual Desktop or other Windows Virtual Desktop Infrastructure solutions).

Responsibilities

The Senior Customer Experience Program Manager will manage the engineering relationship with the Customer Success Unit and FastTrack to drive customer adoption. They will also support the Customer Acceleration Team in building AI-enabled tools and participate in setting team strategy and annual plans.