SALARY: UP TO £43,000 DEPENDING ON EXPERIENCE

Location: Hybrid with minimum of 2 days in office a week, preferable location Chichester with travel to Farnborough and London monthly

THE OPPORTUNITY:

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.
We’re looking for someone who will be responsible for managing Customer Experience and our Propositions within the Zurich Municipal market. You’ll be confident working on your own initiative and will be responsible for reporting on key customer metrics, managing partner relationships and working on projects to deliver enhanced customer experiences for both existing and new products. You’ll have excellent organisation skills, a great attention to detail and an ability to think commercially. You’ll work in a fast paced team, working with a wide network of people. Experience in working in the financial services industry will be beneficial.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

WHAT ARE WE LOOKING FOR?

We’re looking for someone who has the following skills/experience:

• Experience in managing relationships, contracts and external partners
• A passion for excellent customer experience delivery and operational delivery
• Knowledge of marketing campaign delivery and success measures
• Ability to report, analyse and interpret data
• Experience in working as part of a team and representing customer elements of large projects
• Ability to communicate, work with and influence stakeholders at all levels
• Excellent verbal and written communication skills, tailoring to audience whether at a customer or Exec level
• Strong commercial acumen
• Proactive, innovative, enthusiastic and forward thinking
• Ability to manage own workload and priorities whilst working in a fast-moving environment
• Naturally creative mindset to help with problem solving and an awareness of brand guidelines
• Excellent attention to detail, organisation and time management

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

In your role, you’ll be:

• Managing relationships with our proposition partners and ensuring delivery of contractual agreements
• Working with and managing delivery from internal and external stakeholders
• Implementing our customer engagement strategy and identifying opportunities for improvements to customer communication messaging (drafting content where needed)
• Supporting the creation and rollout of internal and external processes that facilitate the delivery of good customer outcomes
• Reporting on our customer and customer acquisition performance metrics, contextualising and identifying opportunities for improvement
• Supporting the delivery of growth opportunities and new online journey experiences for our customers
• Making recommendations on how to improve our customer experience
• Working on projects to help deliver new products or enhancements to existing products
• Supporting the delivery of good product and regulatory governance of new customer focused initiatives
• Working with internal marketing teams to ensure customer campaigns and communications are delivered effectively to Zurich Municipal customers
• Working with procurement teams where necessary to manage contracts
• Working with brand, governance and budget requirements