Senior Customer Experience Specialist with German at Honeywell

Katowice, Silesian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Order-To-Cash, Order Management, SAP, CRM, ERP, English Fluency, German Fluency, Supply Chain, Customer Support, Order Validation, Stakeholder Communication

Industry

Automation Machinery Manufacturing

Description

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. You will report directly to our Sr Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. Responsabilites: * Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value * Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales) * Validation and order entry of customer purchase orders within defined target and quality * Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc) * Covers order scheduling according to customer specific requirements as well as internal stock availability * Set up, document and maintaining the order entry process for assigned customers * Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog Qualifications: * Bachelor's degree * Business fluent in written and spoken English * German language - B2 or above * 1-2 years Customer Support and/or equivalent in supply chain / order management * Experience with CRM/ERP system business processes (SAP) - nice to have We offer: * Competitive Salary regularly increased based on your performance * Enjoy 25 vacation days per year, plus extra days off for special events * We provide meal vouchers * Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) * Medical Insurance Plan paid by the company * Christmas and Easter bonuses * Recognition & referral bonus programs * Comprehensive induction, ongoing training and development to set you up for success Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Manage the Order-To-Cash process, including order validation, booking, and handling customer queries regarding product availability and pricing. Coordinate with internal functions to resolve roadblocks and provide proactive status updates to customers.