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Senior Customer Experience - SRV at Talent 360

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Customer Success, Operations, Leadership, Problem-Solving, Communication, Data Analysis, Team Building, Cross-Functional Collaboration, Performance Metrics, Process Improvement, Client Retention, Strategic Insight, Feedback Analysis, Service Industry Experience, Tech Industry Experience

Industry

Financial Services

Description

Senior Customer Experience Manager 📍 Cairo, Down town | Full-Time About SRV Spaces SRV Spaces is a leading workspace solutions company transforming how organizations design, furnish, and manage their offices. Through our integrated platform, we deliver tailored end-to-end solutions — from design and supply to facility management — ensuring exceptional quality and seamless execution. Role Overview We’re seeking a Senior Customer Experience Manager to lead and enhance our customer journey across all touchpoints. The ideal candidate will combine strategic insight with hands-on leadership to ensure our clients receive an outstanding experience that drives retention and long-term partnership. Key Responsibilities - Oversee the full customer experience lifecycle from onboarding to after-sales support. - Build, train, and lead a high-performing CX team. - Analyze feedback and data to identify trends and implement improvements. - Collaborate cross-functionally to embed a customer-first culture across departments. - Define and monitor CX performance metrics (NPS, CSAT, response time, etc.). Requirements - 5+ years of experience in Customer Experience, Customer Success, or Operations. - Proven ability to improve customer satisfaction and process efficiency. - Strong communication, leadership, and problem-solving skills. - Experience in tech, service, or facilities industries is preferred. 📧 To Apply: Send your CV to hr@srvspaces.com.

Responsibilities

Oversee the full customer experience lifecycle from onboarding to after-sales support. Build, train, and lead a high-performing CX team.