You design:

• You develop relevant and consistent customer journeys along the entire customer lifecycle and derive concrete measures from identified potential.
• You design cross-channel communication strategies and ensure that customers receive relevant content at the right time via the appropriate touchpoint.
• You develop standards for content, messages, tone and communication principles and ensure a recognizable customer approach.
• You orchestrate the customer experience across all touchpoints and develop solutions for a seamless customer experience together with sales, product management, service, the app team and other departments.
• You embrace trends and innovations in customer engagement and customer experience management, and continuously develop personalization, relevance, and customer value.
• You take on professional leadership, set priorities, provide guidance and strengthen cross-departmental collaboration.

You bring:

• At least five years of experience in customer engagement, CRM, customer journey management or omnichannel marketing
• Experience in developing cross-channel customer journeys and personalized customer communication
• Strong understanding of customer experience, customer needs, and strategic communication
• Analytical understanding and the ability to translate data and insights into customer-oriented actions.
• Consistent thinking from the customer's perspective, strategic design skills and pragmatic implementation competence
• Enjoyment of professional leadership and collaboration, as well as enthusiasm for innovative customer engagement approaches.
• Fluent German and very good English skills

Look forward to:

• A secure future: A permanent employment contract in a future-oriented company as part of the Cooperative Financial Group Volksbanken Raiffeisenbanken.
• More than just salary: Attractive compensation, plus a company pension plan with a comprehensive contribution from TeamBank and a lifetime working time account for your additional vacation or a sabbatical.
• Flexible work arrangements: Focused at home today, in-person meetings at the innovative easyCredit office tomorrow – we offer flexible working hours to suit your needs. You and your team decide. Plus, you have the option to work abroad for up to 18 days.
• Your personal development: Diverse development opportunities such as development dialogues, career workshops, internal and external job shadowing, mentoring programs
• Free space for body & mind: Regular health days, an in-house gym, offers from employees for employees or participation in sports and team events.
• Individual mobility solutions: Whether it's bicycle leasing, the Deutschland-Ticket (Germany Ticket), or a company car for our sales team – TeamBank keeps you mobile.
• Modern equipment: High-performance notebooks, up-to-date software, and a modern tech stack for all our techies.
• 
  
•