JOB DESCRIPTION

JOB TITLE: Senior Customer Journey Manager

ABOUT US…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

WHAT YOU’LL DO…

• Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers’ needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
• Problem Solving - Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all customers.
• Stakeholder Management - Develops and improves customer relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views.