Are you ready to join a high performing Operations team where you can have a significant impact on the performance of a leading toy brand and its partners?
Use your excellent leadership and customer management skills to assure an optimal distribution of goods in the Europe Central (EUC / D-A-CH) markets and bring value to LEGO Group’s customers with your focus on leadership, partner management, quality, and service.

DO YOU HAVE WHAT IT TAKES

We are seeking an individual with several years of experience in Customer Operations, a proven track record in driving cross-functional continuous improvement, fluency in German, and experience in People Management.

• Result Orientation: We expect you to ensure that orders, inventories, and claims are efficiently managed, deliveries are optimized, and key performance metrics are consistently high.
• Collaboration: Success in this role requires proactively fostering a positive culture and maintaining strong collaboration with both external and internal partners.
• Functional Expertise: A deep understanding of FMCG customers, order and inventory management, and a history of continuous improvement in these areas is essential.
• Quality: You will be responsible for ensuring accurate order completion and meticulous inventory management to prevent significant overages or shortages in the marketplace.

LI-MB3

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.

This role is crucial for delivering exceptional customer service by ensuring efficient order processing, timely deliveries, high stock availability, and effective handling of customer claims. It serves as a vital link between the Sales and Marketing teams and plays a key role in shaping and executing the Operations strategy within the EUC business unit.

The role leads the Customer Operations team, which is primarily responsible for three key areas:

• Order-to-Cash Process: Managing the receipt and processing of customer orders and collaborating with the logistics team to ensure timely deliveries.
• Retailer Inventory Management: Monitoring and maintaining healthy inventory levels for retailers, ensuring the right mix of products without excess or shortage.
• Claim Management: Processing customer claims related to returns, damages, shortages, etc., and working with the Sales team to efficiently handle trade funding claims.

Additionally, the role involves leading a high-performing and engaged team, leading transformations in work methods and tools, and supporting Continuous Improvement initiatives within Customer Operations to enhance effectiveness and efficiency.