About the job

Accountabilities and Key Roles:

• Develop sales action plan to market and sell the bank's products & services to achieve branch targets and increase customer base, in coordination with the branch manager.

• Provide professional and high- quality service to meet customer requirements by adopting the highest recognized customer service principles.

• Achieve established branch goals through active management of sales, officer call programs and cross-selling activities.

• Identify and acquire quality NTB [New to bank] customers through the various selling techniques and activation of referrals.

• Review and monitor daily activities related to sales and services to ensure highly efficient and effective results.

• Plan for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly.

• Submit related sales reports to Branch Manager provided with any required recommendations on a regular basis.

• Coach and advise subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture.

• Handle difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time.

• Monitor staff performance and provide improvement opportunities to enhance sales skills & product knowledge.

Key Performance Indicators:

• Achievement of sales targets.
• Achievement of service quality levels.
• Cross-sell Ratio.
• Rate of Customer Satisfaction.
• Transactions through the various channels.
• No. of NTB customers.