Senior Customer Service Account Specialist at UL Solutions External Career Site

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Project management, Problem solving, Negotiation, Communication, Interpersonal skills, Teamwork, Training, Data analysis, Safety science, Quality assurance, Client relations, Process improvement, Technical support

Industry

Professional Services

Description

* Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project. * Follows up on inquiry calls; respond to specific client inquiries promptly and professionally. * Proactively manages specifically designated projects consistent with each customers expectations. * Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner. * Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc. * Keeps the involved organizational elements current on the project status. * Actively participates in teams to continuously improve and drive quality into ULs service to the customer. * Coordinates work with the Operations team, QA and Business Support and other pertinent employees. * Provides training to colleagues on programs and processes. * Also provides support to in house employees as needed. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Perform other duties as directed. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. Imagine getting your hands on new technology before it hits the shelves. To dig deep and ﬁgure out exactly how it works. That’s what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We’re always looking for people who are passionate about innovation, embrace change and love new and exciting challenges. Join our team, inﬂuence emerging technology and forge a successful career at the center of safety science.

Responsibilities

The specialist manages designated projects by coordinating with internal teams and customers to ensure seamless execution and timely problem resolution. They also provide regular status updates, facilitate training for colleagues, and maintain compliance with safety and security protocols.