Senior Customer Service Engineer REMOTE UK

at  Collins Aerospace

OTHER SKILLS:

• Has advanced knowledge of work area (Airport operations)
• Works autonomously with limited oversight from manager.
• Coaches and reviews the work of lower level professionals.
• Influences others regarding policies, practices and procedures.

PREFERRED QUALIFICATIONS:

• Microsoft MCSE
• Experience with MS SQL
• Experience with networking and Cisco CLI
• Exposure to Cloud providers such as AWS
• Exposure to Telco or Service Provider environments

POSITION ROLE TYPE:

Unspecified
Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

WHAT YOU WILL DO:

The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment and support of bespoke software applications at airports but also providing support and installation for hardware.
Providing the day to day support of the service along with new solutions, and troubleshooting. This role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the well being of other EMEA infrastructure.

THE CUSTOMER SERVICE ENGINEER WILL BE PRIMARILY RESPONSIBLE FOR:-

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
• Identifying and troubleshooting hardware and software technical problems
• Plan, design, and implement necessary configurations to bespoke software
• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance
• Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates
• Technical support of bespoke applications and offerings of the Collins brand
• Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity
• On call third level support of Collins products either on site or remotely
• Physical server builds
• Develop required documentation for system configuration, and support procedure