OVERVIEW

Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.
Revvity is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line within our Imaging Business, who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area.
The region covered where the Senior Field Service Engineer will provide primarily support include TX and OK with additional travel as required with the majority of support in Texas. Overnight travel is required for this position.

ENHANCE THE CUSTOMER EXPERIENCE:

• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and application
• Expected to travel up to 75% (50% locally in the state of TX and 50% in other states).

Support your Team:

• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organizational awareness of other functional groups and product line

BASIC QUALIFICATIONS:

• Associate’s degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support OR
• Bachelor’s degree and a minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support AND
• A valid driver’s license
  

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