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Senior Customer Service Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Complaint Handling, Customer Inquiry Resolution, Multichannel Communication, Cantonese Proficiency, Basic English Proficiency, Mandarin Proficiency, Chinese Input Method, English Input Method

Industry

Software Development

Description

主要職責: 處理客戶投訴及查詢(無推銷成份) 通過多種渠道(電話、電子郵件、實時聊天）及時作出解答，提升客戶的整體滿意度遵守所有監控和服務規定，確保熱線運作順暢職位要求: 無需相關經驗、歡迎轉職人士中五或以上程度良好的粵語、基本英語和普通話懂得中英文輸入法具備四年或以上處理客戶投訴經驗(零售、餐飲、酒店等行業) 可獲優先考慮工作地點：荃灣工作時間: 星期一至五 09:00 - 19:00 (每日8-8.5小時一更) 星期六 09:00 - 13:00 (長短週) 全職同事可享以下福利待遇 : 14天有薪年假生日假員工介紹獎金完善在職培訓免費醫療福利包括門診及住院保障電訊及其他産品員工折扣優惠如有興趣，請即WhatsApp 9020 1638或點擊Quick Apply 或填寫以下網上申請表與我們聯絡 https://forms.office.com/r/HgMT1rKYyx

Responsibilities

Handle customer complaints and inquiries without sales involvement. Respond promptly through various channels to enhance overall customer satisfaction.