Senior Customer Service Executive at Jebsen & Co. Ltd.

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Logistics Coordination, Sales Support, Complaint Handling, Feedback Collection, Record Keeping, Administrative Duties, Team Collaboration, Detail Orientation, Pressure Management, B2B Experience, FMCG Knowledge, English Proficiency, Chinese Proficiency, MS Office Skills

Industry

Manufacturing

Description

BEVERAGE In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its wholly owned Blue Girl Beer brand and an impressive portfolio of international brands. Jebsen Wines & Spirits is one of the leading distributors of wines, Japanese sake, spirits and mineral water in the region. Purpose of the Job Responsibilities Process daily orders accurately received from email, online platform, telephone or fax etc. Ensure order release to warehouse and follow up delivery status with Logistic team. Follow up product returns. Work closely with Sales team to provide variety of support services and help them to improve productivities. Liaison with Logistic & Finance Team to follow up order related issues. Handle customer enquiries or complaints including e-Shop customers in a timely and professional manner. Collect feedback from customers to identify and analyse their issues and offering recommendations to enhance service quality. Maintain high standard and effectiveness of customer service, record keeping and reporting. Perform clerical or administrative duties and ad-hoc tasks assigned. Requirements Form 5 / DSE or above Minimum 2 years' order desk or B2B customer service experience, experience in FMCG is highly preferred. Good telephone manner and customer oriented A strong team player who is proactive, details-oriented and able to work independently under pressure. Good command of both spoken and written English & Chinese. Good PC skills, familiar with MS Office is an advantage. Immediate available is highly preferred SUCCESS BREEDS SUCCESS. With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people. We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure. At Jebsen, success breeds success.

Responsibilities

The Senior Customer Service Executive is responsible for processing daily orders, ensuring timely delivery, and handling customer inquiries and complaints. The role involves collaboration with sales, logistics, and finance teams to enhance service quality and productivity.