Senior Customer Service Executive/ Order management/ Merchandiser (Chinese at Avery Dennison

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Merchandising, Procurement, Purchasing, Sales Administration, Communication, Problem Solving, Teamwork, Presentation Skills, ISO Procedures, Microsoft Office, Lotus Notes, Bilingual, Print Quality, Customer Complaints

Industry

Packaging and Containers Manufacturing

Description

Company Description Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM. Job Description To response and ensure the customer inquiries and requests are addressed in a timely manner. To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. To handle customer complaints according to the Company procedures and service standard. To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information. To ensure and implement procedure based on ISO work procedure. To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team. To assist and back up other team members and provide supports and report to supervisor. To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer. Qualifications Bachelor’s degree. At least 2-3 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin... Strong written, verbal skills in English or English- Chinese bilingual is an advantage. Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software. Excellent customer service & presentation skills. Willing to work OT if any.

Responsibilities

The role involves responding to customer inquiries and ensuring their requests are addressed promptly. It also includes coordinating with various teams to meet customer requirements and handling complaints according to company standards.