Senior Customer Service Executive (Order Management/Merchandiser) (English at Avery Dennison

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Merchandising, Supply Chain, Procurement, Purchasing, Sales Administration, Communication, Problem-Solving, Negotiation, Data Entry, Microsoft Office, Lotus Notes, Bilingual (English/Chinese)

Industry

Packaging and Containers Manufacturing

Description

Company Description About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM. AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER. Job Description 1. Handle order processing in accounts: - Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment. - Provide responsive order management support including order entry, or expediting and shipment information to customers 2. Handle customer complaint: - Resolve customer complaints professionally and tactfully. - Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other 3. Coordinate with other department: - Partner with Inside Sales to assist in achieving sales goals. - Proactively communicate supply chain issues and provide alternatives. - Coordinate with Logistics and Operations on capacity planning and scheduling. - Back-up team-members when workload makes this necessary 4. Following-up: - Coordinate & follow up return, defected labels in handling process properly Qualifications Bachelor’s degree. At least 03 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin... Strong written, verbal skills in English or English- Chinese bilingual is an advantage. Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software. Excellent customer service & presentation skills. Willing to work OT if any.

Responsibilities

This role involves managing customer inquiries related to order processing, pricing, delivery, and fulfillment. It also includes handling customer complaints, coordinating with internal departments like Sales and Logistics, and following up on returns and defects.