ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.
We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

CROSS-FUNCTIONAL COLLABORATION & EXPERIENCE EXCELLENCE

• Work closely with the China-based Senior Manager of Customer Experience to drive global service consistency and knowledge base development.
• Partner with VOC, QA, and training teams to continuously refine service processes, scripts, and scenarios.
• Ensure seamless user journey integration across BPO and HQ to deliver a “Haidilao-level” delight experience.