SENIOR CUSTOMER SERVICE MANAGER, UK & IRELAND

Avantor is seeking a customer-focused and data-driven Senior Customer Service Manager to lead and optimize our UK & Ireland customer service operations. Based in Lutterworth, UK, or Dublin, Ireland, this role offers a unique opportunity to drive excellence, implement best practices, and maximize resource efficiency both onshore and offshore while mitigating business risk.

QUALIFICATIONS

• Education: Bachelor’s or Master’s degree, or equivalent professional experience.
• Experience: Proven track record in people management or team leadership within customer service.
• Expertise in commercial, strategic, and international business leadership & management.
• System Knowledge: Experience with SAP & C4C highly desirable.

KEY SKILLS & ABILITIES

• Strategic thinker with strong problem-solving, presentation, and conflict-resolution capabilities.
• Adept at managing multiple priorities in a fast-paced environment.
• Customer-oriented mindset with a technical focus, dedicated to delivering exceptional service.
• Collaborative team player with the ability to influence, inspire, and drive impactful initiatives.
  Are you a results-driven Senior Customer Service Manager ready to lead with vision and innovation? Elevate customer service excellence—apply today!
  

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Please refer the Job description for details