Senior Customer Service Officer (502890) at Dept. Health and Human Services, Tasmania

, , -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

79779.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Health Professional Liaison, Equipment Handling, Delivery, Collection

Industry

Government Administration

Description

Please note: Only current Department of Health, including Tasmanian Health Service employees, are eligible to apply. The Role * This is a varied role, offering you the opportunity to work in a small team, with the responsibility to help and support others as we deliver our service to the community. * The Senior Customer Service Officer works closely with Team Leader to ensure that day to day operations of the TasEquip warehouse and office run efficiently and smoothly. * The Senor Customer Service Officer undertakes all tasks and supports the small Customer Service Officer team. The tasks are varied and include Customer Service, health professional liaison, equipment handling and delivery /collection. The job is varied with no two days the same. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of Appointment Multiple Fixed term full time & part time, day worker (with on call) positions, working up to 76 hours per fortnight, commencing as soon as possible until 31 December 2026. Please note that hours may be negotiated with the successful applicant Position Features: * TasEquip has some 7-day functions. * This role is day work with rotational on call support for the Customer Service Officer working on weekends and public holidays. Classification: General Stream Band 3 Salary $73,811 - $79779 per annum (pro rata) + 12% superannuation + access to salary packaging * Salary range is in accordance with Public Sector Unions Wages Agreement 2022 *Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar vacancies. Eligibility Successful applicants will be required to meet the essential criteria: * Current Registration to Work with Vulnerable People. - NDIS Applicants should note the following criteria are desirable: * Current Driver’s Licence. Under particular circumstances employees may be required to undertake a new conviction check. Statement of Duties and any associated documents You are encouraged to speak with the contact person once you have familiarised yourself with the Statement of Duties and any associated documents. This will assist you to prepare an application more aligned with our specific needs. * Senior Customer Service Officer - Band 3 (word) [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtmU4agezG7fUhagWSZGoLG9kOwLuaJqcjAG1a8YI1Amo0-dTfUG3c7ejXo70-RZ24ByyzvNZ2uhdLIG3aDoLDCk0dcjRJ05Cac2yI83OCT0m4mvHs_LkVEvu40CxVeVW_gV0wUKg6py63s5ng8gjgMQ%7e%7e] Applicant Guide * Applicant Guide (word) [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMt-TbluZx0thY4KtJxHJJ-EwInwLSlOjkvIUGcYAEMfc8zi92wpEjgIdKxBWoP6d_IZTQaF0xIqFpxys2h57t5tTZGOAOZ4rmA-H3LnwcV8rzl2UzUIyJAz_LqLuAsQfDU6d1lJpEq5IPsphY-NRxYgg%7e%7e] How to Apply Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties. A separate statement addressing each individual selection criteria is not required. Please Note * All attachments must be in Microsoft Word or PDF format. * Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying. Contact Person Name: Andrea Bucher Position: Statewide Program Director - TasEquip Phone number:(03) 6777 4335 Email address: andrea.bucher@ths.tas.gov.au The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.

Responsibilities

The Senior Customer Service Officer supports the small Customer Service Officer team and ensures the efficient operation of the TasEquip warehouse and office. The role involves varied tasks including customer service, health professional liaison, and equipment handling.