Darwin, Australia

Reference: 6790991

• $81,784.36 per year plus superannuation
• Permanent | Full-time
• 6 weeks Annual Leave

ABOUT THE OPPORTUNITY

We are currently seeking a Senior Customer Service Officer who can support the Customer Service Supervisor in providing leadership and guidance to the Customer Service team, ensuring they are effectively motivated and trained to deliver an exceptional customer experience. This role will provide efficient, responsive and courteous customer service across a range of Council functions ensuring a positive customer service experience is provided to a diverse range of people.

The key service delivery of the role includes, but not limited to:

• Provide advice and support to internal and external customers to ensure events are conducted in accordance with City of Darwin’s By-Laws, policies, regulations and relevant legislation. Inform customers of applicable fees for services requested in accordance with Council’s adopted Schedule of Rates.
• Be proactive in problem solving and maintain a high standard of ethics in all matters.
• Ensure an appropriate training program is implemented, shared and maintained to develop existing and new team members.
• Actively contribute to the development and implementation of customer service measurement processes by maintaining accurate statistics.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Accurately undertake financial tasks, including processing, receipting, balancing, banking and refunds in accordance with guidelines.
• Oversee efficient and accurate delivery of all cashiering functions including receipting and reconciliations and banking.
• Provide a high level of customer service and communicate efficiently and sensitively.

THE VACANCY CLOSES 5 PM ON 7 AUGUST 2025

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.
The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.
As part of Council’s recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.
Applications Close: 07 Aug 202

TO BE CONSIDERED FOR THE ROLE YOU MUST HAVE:

• Minimum of Certificate III in Local Government / Business Administration / Customer Services or equivalent qualification and/or experience.
• Minimum of three (3) years’ experience in a customer service role
• Minimum of one (1) years’ experience in a senior customer services role, or demonstrated ability to lead, mentor and support a customer services team.
• National Police Records Check
• Drivers licence C Class
  For full details of the position and other desirable requirements please refer to the position description. For further inquiries contact hiring manager - Amanda Maansson on 8930 0558.

The key service delivery of the role includes, but not limited to:

• Provide advice and support to internal and external customers to ensure events are conducted in accordance with City of Darwin’s By-Laws, policies, regulations and relevant legislation. Inform customers of applicable fees for services requested in accordance with Council’s adopted Schedule of Rates.
• Be proactive in problem solving and maintain a high standard of ethics in all matters.
• Ensure an appropriate training program is implemented, shared and maintained to develop existing and new team members.
• Actively contribute to the development and implementation of customer service measurement processes by maintaining accurate statistics.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Accurately undertake financial tasks, including processing, receipting, balancing, banking and refunds in accordance with guidelines.
• Oversee efficient and accurate delivery of all cashiering functions including receipting and reconciliations and banking.
• Provide a high level of customer service and communicate efficiently and sensitively