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Senior Customer Service Officer.CXC-RBG at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Banking Operations, Sales Conversion, Problem Solving, Root Cause Analysis, Call Center Operations, Retail Banking, Customer Feedback Collection

Industry

Banking

Description

* Interact with customers over the phone to understand their banking needs. * Provide excellent customer service to achieve customer loyalty. * Resolve problems over the telephone on the spot. * Convert sales opportunities to meet financial targets. * Clarify and explain procedures and products over the telephone. * Capture and report customer feedback towards continual product development. * Operates in a Call Centre environment where the interface with customers is over the telephone. * Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. * Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.

Responsibilities

Interact with customers via telephone to address banking needs, resolve issues, and convert sales opportunities. The role involves explaining retail banking products and performing root cause analysis for fee reversals.