Job description
Agency Department of Logistics and Infrastructure Work unit Motor Vehicle Registry
Job title Senior Customer Service Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Darwin
Position number 33178 RTF 330998 Closing 28/08/2025
Contact officer Judith Plenty, A/Manager on 08 8999 3122 or judith.plenty@nt.gov.au
About the agency https://dli.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=330998

1. Responsible for delivering front counter or contact centre operations, perform duties as front-line Senior Customer Service Officer
   and as a member of the MVR Customer Service Team, participate in Customer Service staff rotations, to support the MVR Office
   operations in the Northern Territory.
2. Perform the full range of Customer Service Officer duties and act as a senior reference point for staff on MVR matters.
3. Assist the Team Leader and evaluating of staff and the provision of on-the-job training, mentoring and guidance of customer service
   staff in MVR operations and functions.
4. Exercise delegations as Deputy Registrar and use discretionary powers in those more complex cases not necessarily covered in the
   regulatory framework.