Senior Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Clien at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Manual Authorization, Customer Service, POS Terminal Troubleshooting, Card Activation, Fraud Prevention, Communication Skills, MS Word, MS Excel, Payment Processing, Digital Wallet Management, 3D Secure Management, Client Relationship Management

Industry

Banking

Description

Job Purpose: * To look after all International / MB cardholders charge approval request from merchants. * To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities. Key Result Areas: * Processing manual authorization for MB / International cards, conveying response accordingly in order to allow merchants to accept or refuse the charge. * Hot listing lost / stolen cards preventing from chances of fraudulently transactions. * Activating, pin initializing for Credit / Electron cards to allow cardholder to use his card. * Advising other banks to release CH blocked amounts which merchant doesn’t have claim on. * Solving merchants POS terminals problems so that they can use terminals again, routing the calls to MSU if terminal to be replaced. * Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers. * Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests. * Receiving ATM captured cards from CPS and sending to branches to return the cardholder. * Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard, similarly sending Visa incoming advise to A-12 to process. * Managing to enable 3D secure transactions notification to email for card holders. * Managing to activate the Digital wallet activation request for cards holders. * Managing Limit Increase/card activation/PIN rest for Corporate supplementary card holder. * Arranging instant call back to royal family, VVIP & Corporate cards clients to advise them about transaction decline reason and handhold the client to facilitate the spend. Knowledge, Skills & Experience: * Business Graduate. * Smart, communication skills, good listener, should have patience, computer literate (MS Word, MS Excel). * Experience required but not specifically with bank, with any organization specially customer services side or in communication side.

Responsibilities

Manage international and MB cardholder charge approvals and provide technical assistance to merchants regarding POS terminal issues. Handle card activations, PIN initialization, and fraud prevention through hot-listing lost or stolen cards.