Senior Customer Service Representative at Eaton USA

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contract Review, ERP Systems, Communication, AOG Management, Warranty Adjudication, Digital Literacy, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Customer Metrics Management, Complaint Process Management, Cross Functional Coordination, Production Cycle Management, Supplier Web-Based Purchasing, SIOP Demand Planning

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Function as the primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements Accountable for ensuring that cross functional contractual customer obligations are flowed to the appropriate functions Ensure orders are entered into the ERP system and/or other support databases Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs Coordinate the internal activities of all departments involved in achieving customer commitments. Manage customer metrics and Customer Complaint Process; keep customer database updated with all activities and maintain all records for account responsibility Manage customer AOG situations with results. Adjudicate warranty on behalf of our customers within the organizational metrics Bachelor's degree from an accredited institution Minimum of two (2) year of experience interfacing with customers No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Irvine, CA facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Master's Degree from an accredited institution. Customer service experience within the Aerospace Industry Minimum six (6) years of customer service experience. Strong experience with ERP/MRP systems (e.g., MFGPro) Proficient in Adobe Reader Strong digital literacy as it relates to Microsoft Excel, Outlook, Word, and PowerPoint

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Responsibilities

The Senior Customer Service Representative will act as the primary contact for customer inquiries and ensure orders are processed according to contractual requirements. They will also manage customer metrics and coordinate internal activities to meet customer commitments.