Senior Customer Service Representative - Onsite at Percepta South Africa

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

24.5

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Critical Thinking, Empathy, Documentation, Communication, Problem Solving, Decision Making, Confidentiality, Teamwork, Judgment, Compassion, Professionalism, Technology Navigation, Case Management, Health and Safety Support, Workplace Issues

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite at the location of the TTEC client, a well-known online retailer, in Seattle, Washington, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Support client employees regarding health and safety issues across multiple communications channels including phone, email, chat and Slack) Create details case documentation on incidents and reports utilizing professional language and impeccable English written grammar Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality Maintain professional composure while showing appropriate empathy Support employee with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events What You Bring to the Role Ability to work onsite, at the client facility in Seattle, WA 2 or more years of customer service experience plus some post-secondary education Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure positive employee experiences You lead by example and work with your team to contribute to the overall success of your client program Ability to navigate multiple computer systems while managing interactions Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios What You Can Expect Supportive of your career and professional development inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $24.50 per hour And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a TTEC Team Lead onsite. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

You will resolve escalated or complex calls from customers, ensuring an exceptional customer experience. Your role involves supporting client employees with health and safety issues across various communication channels.