SENIOR CUSTOMER SERVICE REPRESENTATIVE – BE THE VOICE & HEART OF OUR CLIENTS!

Do you thrive on solving problems, building relationships, and making customers feel valued? We’re looking for an experienced Senior Customer Service Representative who’s ready to take the lead in delivering top-notch support and creating “wow” moments for our clients.
In this role, you’ll be the bridge between our customers and our operations—making sure every order runs smoothly, every question gets answered, and every challenge becomes a success story.

• Process customer orders with precision and accuracy
• Double-check details—pricing, availability, and product info—so nothing slips through the cracks
• Track orders from start to finish and keep customers in the loop
• Collaborate with our warehouse, logistics, and sales teams to make sure everything’s on time
• Manage changes, cancellations, and returns quickly and smoothly
• Respond to calls, emails, and chats with professionalism and warmth
• Resolve escalated concerns with effective, timely solutions
• Keep client relationships strong through exceptional service
• Monitor and adjust inventory levels for specific customers
• Investigate and resolve any order discrepancies, billing issues, or product concerns