Location: Green Bay, WI, USA
Shift: 1st Shift
Work model: On-Site
Schedule: FULLTIME; Monday - Friday 7:00 a.m. - 4:00 p.m.

JOB OVERVIEW:

Schneider is seeking a Senior Customer Service Representative in Green Bay to be responsible for handling relationships with Schneider’s customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.

SKILLS AND QUALIFICATIONS:

• Have a high school diploma or GED.
• One year of customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

• Monitor customer freight to identify issues and improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use a variety of technology to analyze service issues and trends to determine solutions.
• Work closely with leaders, teams and customers.