At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualification:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to work in a fast-paced action-oriented environment.
• Effective organizational, multi-tasking, and prioritizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to understand client concerns, questions, and problems then identify appropriate solutions.
• Basic Microsoft Office skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Knowledge and understanding of Small Business Operations products and services.
• Exposure to Wells Fargo Small Business Operations systems such as: CPS, FDR, or BCS.
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment

Wells Fargo is seeking a Senior Customer Service Representatives to support Small Business Banking in Charlotte, NC. As a Senior Customer Service Representative, you will be responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role, you will:

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team.
• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact.
• Perform complex customer support tasks.
• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals.
• Interact with immediate team and communicate with other departments.
• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints.
• Perform research to resolve complex customer problems.
• Recommend areas needing improvement.
• Interact with internal and external customers.

Required Qualification:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to work in a fast-paced action-oriented environment.
• Effective organizational, multi-tasking, and prioritizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to understand client concerns, questions, and problems then identify appropriate solutions.
• Basic Microsoft Office skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Knowledge and understanding of Small Business Operations products and services.
• Exposure to Wells Fargo Small Business Operations systems such as: CPS, FDR, or BCS.
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment.

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office.
• Must be comfortable working in a Call Center Environment.

Posting Location:

• 1525 West W T Harris Blvd, Charlotte, NC 28262

CommercialBanking