Roles & Responsibilities: . attending to customers/overseas enquiries for shipment movement (export/import/cross trade) via air, sea & land mode, able to quote and offer solutions to customers/overseas agents.
. respond promptly to customer/overseas agent enquiries via phone, email, or wechat/whatapps chat, addressing any concerns or questions related shipments.
. continuously improve customer service procedures and processes to enhance efficiency and service quality.
. collaborate with team members to ensure efficient operations.
. liaise/co-ordinate with carriers / customers / suppliers / contractors to ensure smooth delivery of shipments.

REQUIREMENTS:

• Minimum of 3 years of relevant experience.
• Proficient in MS Office.
• Problem-solving and positive mindset with the ability to make decisions under pressure.
• Conscientious and meticulous.
• Good time management skills, ability to meet deadlines, and strong attention to detail.
• Good team player with the ability to work independently.
• Experience working with back office team will be preferred.

Please refer the Job description for details