OVERVIEW:

We’re looking for a highly organised and detail-oriented Individual to support the Customer Services team. This role is essential in maintaining the smooth running of day-to-day operations, focusing on administrative duties that help ensure excellent service delivery to our customers. You’ll work closely with the Sales Manager and other departments such as purchasing, planning, logistics, and production. This role would suit someone who enjoys variety, is confident using systems, thrives in a busy, people-focused environment and has a positive and helpful manner.

KEY SKILLS AND EXPERIENCE:

• Previous experience in an administrative or customer service support role
• Excellent attention to detail & accuracy
• Strong organisational & multitasking abilities
• Good communication skills, both written & verbal
• Comfortable working with systems such as Sage (or willing to learn)
• Confident using Microsoft Office, especially Excel and Outlook
• Able to work well in a team & under pressure in a fast-paced environment
• Excellent telephone manner
• Problem solving skills

• Accurately input & process customer orders into the system
• Liaise with other departments to coordinate stock availability & delivery timings
• Monitor and respond to general customer queries (email and phone)
• Assist with resolving issues such as shortages, overs, delivery scheduling & booking collections
• Ensure all pricing and product information is kept up to date in the system
• Support the team with general administration tasks, including filing, scanning & order tracking
• Handle invoice & Proof of Delivery (POD) queries in liaison with accounts
• Help coordinate transport logistics, including bookings & reschedules