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Senior Customer Success Account Manager at Microsoft

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Solution Delivery, Program Management, Customer Success, Stakeholder Engagement, Retention Strategies, Churn Analysis, Consulting, Portfolio Management, Technical Collaboration, Account Planning, Program Planning, Customer Outcomes, Engagement Prioritization, Team Leadership, Business Analysis

Industry

Software Development

Description

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

Responsibilities

Support foundational relationships with key customer stakeholders to enable quality solution delivery. Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.