Do you want to join a highly motivated, competent and customer obsessed team who will do everything to make Finnish Public Sector customers to succeed?
Check out the Senior Customer Success Account Manager (CSAM) role in the Customer Success Unit at Microsoft! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
As a Senior CSAM, you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across Microsoft Digital Cloud platforms. By leveraging your technical expertise, business acumen and Public Sector industry perspectives you will be responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to achieve customer business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

• Minimum Bachelor’s Degree in Business, Computer Science or related field.
• Solid customer success, solution delivery, project/program management, customer-facing consulting, and portfolio management experience.
• Working experience and relevant knowledge of Finnish government industry
• Ability to discuss privacy and data residency topics with customer
• Knowledge of EU Data Boundary, Data Protection Impact Assessment and residual risk management
• Familiarity of Zero Trust concept and understanding of other security related matters and impacts.
• Fluency in Finnish is required due to specific requirement of the role from the client side.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

A Customer Success Account Manager (CSAM) is the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships. The CSAM is accountable for managing portfolio delivery planning and execution within the context of the Unified agreement and for portfolio delivery oversight across success engagements.

• Customer Strategy and Growth
• Engages conversations with Public Sector customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Aligns with the account team to link with account plan priorities and develop work programs.
• Customer Relationship Management
• You will nurture, establish, and expand relationships with key customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
• Consumption Leadership
• Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
• Customer Success leadership - Delivery and program Management
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholders and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• Technical Relevance
• Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
• Industry Relevance
• Experience and relevant knowledge of government industry
• Knowledge of regulatory requirements and data sovereignty
• Understanding for restricted environments