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Senior Customer Success Account Manager at ShiftCare

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Technical Aptitude, Problem-Solving, Collaboration, Relationship Management, Product Development, Technical Support, Customer Feedback, Strategic Guidance, Risk Management, Enterprise Customers, SaaS, Workflow Understanding, Troubleshooting, Customer Insights

Industry

technology;Information and Internet

Description

At ShiftCare, our Customer Success team is dedicated to helping our customers get the most value from our platform. We’re looking for a Customer Success Account Manager who is both technically minded and customer-focused, with a passion for solving complex problems and driving success for our larger customers. This role sits at the intersection of Customer Success and Product. You’ll work closely with our Product team to understand new features, provide customer insights, and act as a conduit between our customers and internal teams. Your goal is to ensure customers achieve maximum value and have a voice in shaping the evolution of ShiftCare. Key Responsibilities Manage relationships with key enterprise customers, ensuring satisfaction, retention, and growth. Develop a deep understanding of customer goals and workflows to help them achieve measurable outcomes. Partner with the Product team to share customer feedback, identify product improvement opportunities, and stay ahead of upcoming releases. Troubleshoot technical issues in collaboration with Support and Product teams, helping customers find efficient solutions. Proactively identify risks or opportunities within accounts and take action to mitigate or capitalise on them. Serve as a trusted advisor, providing best practices and strategic guidance on platform usage. About You 4+ years’ experience in Customer Success, Account Management, or Technical Account Management within SaaS or technology environments. Strong technical aptitude and ability to quickly learn new software platforms. Proven experience managing and supporting large or enterprise-level customers. Excellent communication and relationship management skills with a focus on problem-solving and collaboration. Passionate about bridging the gap between customers and product development to deliver meaningful impact.

Responsibilities

Manage relationships with key enterprise customers to ensure satisfaction, retention, and growth. Partner with the Product team to share customer feedback and troubleshoot technical issues.