We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.

ABOUT THE ROLE:

We are looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team for the Middle East Region. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the Confluent platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. Throughout all these interactions, you will build a strong relationship with your customer in a very short space of time, ensuring exemplary delivery standards. You will also have the opportunity to help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders, as well as optimizing and debugging customers existing deployments.

WHAT YOU WILL DO:

• Helping a customer determine their platform and/or application strategy for moving to a more real-time, event-based business. Such engagements often involve remote preparation; presenting an onsite or remote workshop for the customer’s architects, developers, and operations teams; investigating (with Engineering and other coworkers) solutions to difficult challenges; and writing a recommendations summary doc.
• Providing feedback to the Confluent Product and Engineering groups
• Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
• Testing performance and functionality of new components developed by Engineering
• Writing or editing documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
• Honing your skills, building applications, or trying out new product features
• Participating in community and industry events