WHO ARE TYK, AND WHAT DO WE DO?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)
If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

At Tyk, our Customer Support is more than just good — it’s elite. We’ve been called “too fast” by clients because we don’t just respond — we solve. Our engineers are knowledgeable, fast, and effective, providing direct, high-quality support without the usual “first-line” delays.
Customer Success at Tyk isn’t just about fixing problems — it’s about building relationships and delivering value. This role is pivotal in building customer stickiness, improving our processes to deliver better customer experiences, and helping our customers optimise their product experience via expert help.
We’re looking for an exceptional Senior Customer Success Engineer to lead a regional team and drive world-class post-sales customer experience. You will have a laser focus on delivering the best post sales customer experience possible. You will build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective.
You will also educate customers on how the product should work, advocate for their needs within Tyk, and refer tricky customer requests to our professional services arm to ensure expert help for complex APIM challenges.
We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.