At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

EDUCATION & CERTIFICATIONS

• High School Diploma / GED Equivalent (Required).
• 4 Year / Bachelor’s Degree (Preferred).
• Jamf’s Associate, Tech and Admin level certifications (Preferred).
• A combination of relevant experience and education may be considered.

WHAT YOU’LL DO AT JAMF:

The Senior Customer Success Engineer is responsible for assisting customers in implementing Jamf products, and the training of customers related to the implementation, adoption, and administration of Jamf products and related technologies.
The primary responsibility of this position is to drive adoption and create customer loyalty by assisting with the implementation of multiple Jamf products, features, and workflows that can be complex in nature. Providing setup assistance, training and guidance for new or existing administrators on complex topics that may require environmental customizations. This individual delivers primarily remote assistance to administrators, with an emphasis on administrators wishing to fully utilize Jamf product features and integrations. This is often done by guiding customers through very complex processes in a friendly and efficient manner whilst building positive working relationships. This role is also responsible for identifying, delivering and promoting the training and mentoring of other Customer Experience staff, as well as providing feedback to product and engineering teams to help inform product roadmaps in areas of expertise.
This position is based in Germany. We are only able to accept applications for those based in Germany or have sponsorship to live and work in Germany.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Complete new customer onboarding tasks including configuration for complex use cases and best practice recommendations.
• Develop and maintain expert knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Proactively identify and develop departmental and cross-team documentation
• Identify requirements and solutions for mentoring and technical enablement opportunities for teammates and other colleagues.
• Act as the Voice of the Customer to provide on-going technical insight and raise, track and follow-up on feature requests with Product to improve the customer experience.
• Deliver technical training to the customer as necessary to find success with Jamf solutions.
• Coordinate with Jamf Customer Success Managers to ensure alignment on customer needs and opportunities.
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments.
• Other duties and special projects as assigned.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity.
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
  

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