Senior Customer Success Executive at SmartSearch
Ilkley LS29 8FL, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

26 Aug, 25

Salary

35000.0

Posted On

28 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.
SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

KNOWLEDGE SHARING & UPSKILLING TEAM MEMBERS:

  • Facilitate knowledge-sharing sessions and offer support as needed.
  • Share account plans, strategies, advice, and best practices with the team to maintain high standards.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

  • We are looking for someone who values teamwork as much as the rest of us
  • You will be able to demonstrate experience with upselling and retention of clients
  • You are successful at achieving set targets and KPIs
  • You have previous experience within Financial Services or a Regulated industry
  • You will be a quick learner who can grasp new information and respond to your clients’ needs
  • Our business moves at a fast pace and can be challenging and exciting so you will need to be confident multitasking
  • You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets
  • Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service
  • A good understanding of common technology including Microsoft Office, Teams, Outlook etc. is beneficial, although training will be provided
  • Where necessary demonstrate the initiative to improve the processes involved in their role
Responsibilities

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