Senior Customer Success Lead - Remote at Jobgether

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer success, Account management, Strategic advising, Onboarding, Client engagement, Relationship management, Communication skills, Analytical skills, Problem-solving, Cross-functional collaboration, Salesforce, Microsoft 365, Gainsight, ChurnZero

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will play a vital role in managing relationships with 15-25 accounts. Your objective will be to ensure that clients receive a seamless experience and derive measurable value from the services offered. By acting as the main point of contact after the sale, you will bridge the communication between clients and internal teams, delivering key insights that will foster client engagement. Your work will impact growth and expansion opportunities, driving both client satisfaction and business success. \n Accountabilities Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. Guide new clients through a structured onboarding journey, ensuring they are fully enabled and effectively trained. Represent the customer’s perspective internally by capturing feedback and collaborating with product teams. Monitor client engagement and usage trends to anticipate challenges and address risks proactively. Partner with Sales on renewal cycles and support success planning and ROI demonstration. Requirements Minimum of 3-5 years of experience in customer success, account management, or related field. Bachelor’s Degree preferred or equivalent experience. Ability to understand key customer personas and needs from IT suppliers. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Knowledge of Salesforce and Microsoft 365. Familiarity with tools like Gainsight or ChurnZero is preferred. Willingness to travel within U.S. (10% travel). Benefits 15 vacation days (prorated based on start date) 12 company-paid holidays 6 paid sick days (prorated based on start date; may vary by state) Medical, dental, and vision coverage 2 floating holidays (prorated based on start date) 1 volunteer day 401(k) company match Company-paid short-term disability Company-paid life insurance Company-paid parental leave \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

You will manage 15-25 accounts as a strategic advisor, ensuring clients receive measurable value and a seamless experience. Additionally, you will bridge communication between clients and internal teams while monitoring engagement to drive growth and renewals.