Senior Customer Success Management Manager at PTC

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Project Management, Communication Skills, Team Working, Risk Management, Problem Solving, Technology Implementation, Software Adoption, PLM Solutions, ALM Solutions, CAD Solutions, Digital Transformation, Automotive Industry Experience, Success Planning, Sales Collaboration, Data Monitoring

Industry

Software Development

Description

Cultivate enduring partnerships with clients through personalized support and guidance. Assist clients in achieving their goals and overcoming challenges. Build trust and deliver value to drive mutual growth and success. Proactively assist managing projects and milestones to ensure progress and alignment with long-term objectives. Ensure customers adopt and scale the technologies leading to renewal and expansion opportunities within the account. Support Renewal and Expansion Opportunities - Along with this, Success Plans help facilitate expansion and renewal opportunities. Champions and Trusty Advisors - Remaining the champion and trusted advisor to the customer will assist in fortifying the partnership and growing the account. Monitor Risk and Problem Solve - It is the Customer Success Manager's responsibility to constantly monitor risk and measure progress towards goals. Based on the information shared, guidance and next steps will be provided to strategize towards meeting goals and mitigating risk. Much of the product roadmap is created based on client requests so sharing client product recommendations is key to meeting their needs. Align with sales team to ensure understanding of customer challenges and other information obtained during the sales process. Onboard new customers, ensure that software is installed, licenses are working, and they can begin using what they pay for. Manage the implementation of the technology to deliver first value to the customer. Monitor customer adoption data to ensure they are implementing the software. Uncover and solve challenges associated with achieving first value. Build a Success Plan to scale to ensure customers have a plan to expand their implementation footprint. Work with sales to drive expansion and renewal opportunities within the account. Manage customer health, Calls to Action, Gainsight Success Plans and Use Cases. Assess and mitigate risks and take a proactive approach to churn management. Bachelor's or above degree in Computer Science, Mechanical Engineering, Business, or comparable degree Fluent in Business English(TOEIC 700＋) At least 5 years experience in Automotive Industry is an advantage Location in Nagoya area would be an advantage Project Management experience(PMP) would also be an advantage Strong Communication Skill and team working Customer Success Management experience(advantage) Experience in solutions in PLM, ALM, CAD and/or Digital Transformation(It is advantage)

Responsibilities

The Senior Customer Success Management Manager is responsible for cultivating partnerships with clients, assisting them in achieving their goals, and managing projects to ensure alignment with long-term objectives. They will also monitor customer adoption, mitigate risks, and drive renewal and expansion opportunities within accounts.