WHO WE ARE?

Creatopy is an AI-driven creative automation platform that simplifies ad creation, personalization, scaling, and delivery for businesses and agencies. By streamlining the ad production process, it helps designers and marketers boost efficiency and achieve impactful campaign results. In October 2023, Creatopy raised a $10M Series A to accelerate its growth.

WHAT WE ARE LOOKING FOR:

Are you passionate about driving client success and curious about leveraging technology to maximize value? Are you an expert in blending technical expertise with exceptional sales acumen? We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. In this vital role, you will ensure our clients achieve their desired outcomes while maximizing the value they receive from our platform. Above all, your impact will resonate through enhanced client satisfaction and long-term success.

• Client Onboarding and Training: Lead the onboarding process for new clients, ensuring a smooth transition and effective utilization of Creatopy’s platform.
• Account Management: Develop and maintain strong relationships with key accounts, acting as their primary point of contact for all post-sales activities.
• Customer Advocacy: Advocate for the customer’s needs and ensure their voice is heard within the organization.
• Technical Support: Provide expert-level technical support, helping clients troubleshoot issues and optimize their platform use.
• Sales Support: Collaborate with the sales team to identify upsell and cross-sell opportunities and contribute to the growth of the customer’s account.
• Customer Retention: Ensure customer satisfaction to maintain and increase customer retention, and reduce churn.
• Data Analysis and Reporting: Analyze customer usage data to identify trends, potential issues, and opportunities for improvement. Provide regular reports to internal stakeholders.
• Feedback Loop: Collect and convey customer feedback to the product development team to drive product enhancements and innovations.
• Best Practices: Develop and share best practices, customer success stories, and use cases to help clients achieve maximum value from Creatopy.